Came across an article regarding government modernization and the Post-Pandemic “Digital Transformation”, thought it was a good read and wanted to share.
Below is a link to the article as well as a few of the talking points.
- Many public agencies are in a transition period between “doing digital” — using digital technologies to augment legacy systems — and “becoming digital,” in which they follow a mixture of physical and virtual processes.
- Several large-scale experiments in government rolled out so quickly and at such a massive scale during the pandemic.
- The pandemic demonstrated just how far many government agencies still must go to become truly digital-first organizations.
- Agencies came through the pandemic saying that the crisis has accelerated their digital transformations, and that more needs to be done, with 80% saying their agencies’ efforts “haven’t gone far enough.”
- Most governments agencies are lagging behind the corporate world in harnessing the power of digital.
- One effect of the pandemic is that governments are finally seeing digital services as vital as corporations have.
- “Typically, previously, we’d see very big discrepancies between government and the commercial sector in how they thought about digital”.
- Among the U.S. public sector, states and larger municipal governments were further along, especially in terms of experimentation and innovation. They launch pilots more frequently, scale pilots more frequently, innovate faster.
- Government at all levels is likely to be more mature in the near future. “All agencies will have strong digital capabilities in five years”.
- While post-pandemic digitization efforts are unlikely to unfold at the breakneck speeds at which state and local governments scrambled during the early days of COVID-19, agencies should try to move more quickly than they did prior to the health crisis. They shouldn’t end up with the speed they had before, It should be somewhere in between.
I believe that agencies that are in the process of the digital transformation and are successful in “becoming digital” will create a better quality of life for their citizens, strengthen public trust and improve their overall customer service.
If your organization hasn’t started this process already then now is the time, don’t wait until the next big disruption; whatever that may be.