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Assistance for Customers Impacted by Coronavirus

Organizations and enterprises of all types and sizes continue to monitor coronavirus, and are determining ways to minimize risk and contain the spread of new cases.  Whether it's schools shifting to online classes, factory closures, or work-for-home options made possible via collaboration and communications technologies, this is an unprecedented moment. It quite possibly will re-shape the ways organizations operate, or at least how they respond to future pandemics. 

At ATI-streamWrite we want to do our part to help.  Portals/IVR customers, remember you have an emergency message that can be used for the very purpose of notifying inbound callers of operations changes.  When recording an emergency message and turning it on, it is the first thing callers will hear.  Here is an example of an emergency message a Court might employ for jurors calling in regarding jury service.  "You have reached Gotham Superior Court.  If you are summoned for jury service and are experiencing any acute respiratory illness symptoms such as cough, shortness of breath, headaches, flu-like symptoms, have a fever, or are coughing or sneezing, please do not report for jury service.  Instead, request a postponement using our automated system, or contact the Jury Office to reschedule your service to a later date." 

Portals Communications may be a valuable tool that can be used to conduct outreach to notify customers of important updates.   

For existing customers using VCourt for remote appearances that need to expand capacity, a conference burst agreement is a fast way to accommodate your needs.  We can very quickly provision new customers of any type for conferencing capabilities or Portals Communications.  Please contact the support desk or your account manager at 800-333-8394 and we will do our best to assist.