streamWrite is once again attending the NACM Annual Conference, taking place in Milwaukee, WI from July 10-14. We look forward to re-connecting with friends, customers and colleagues. We invite you to visit our exhibit at booth #407.
The theme of this year's conference is Courts Leading the Way in Advancing Justice: a Call to Action, which calls upon Courts and court leaders to take charge of leading the way to advancing justice and transforming their future.
For more details on the conference, including registration and the on site and live streamed agenda, please visit: https://nacmnet.org/conferences/2022annualconference-2/#1618236499105-7daf0119-8a55
"You didn't hear that? You're kidding me!" A colleague exclaimed incredulously during a one-on-one meeting just yesterday. His work-from-home address overlooks a busy intersection in a bustling community. In years past, it was not uncommon to hear sirens, horns, or other outside noise, along with colorful commentary of what my colleague just witnessed (I keep telling him he could make a fortune with a camera and a tik tok account). While sometimes providing levity during informal meetings, these occurrences would send him scrambling to hit the mute button, or apologizing for the disruption during customer or partner meetings.
Fortunately, these disruptions are minimized, thanks to Microsoft's use of AI and machine learning to improve the audio and video quality of Teams meetings - and I still get to get the occassional funny story.
Back in March, I posted an article about 10DLC, the new registration mandate for SMS messaging. (see: 10 DLC and short codes: controlling the megaphone).
In that post, I explored the different options that a business has to reach customers and prospective customers via text, or “SMS” in an A2P (application to phone) manner. Short codes, long codes and TFN (Toll Free Number) services were discussed in the post and the differences were highlighted. The overall theme was that the mobile phone carriers want to know more about WHO is sending WHAT kind bulk messaging to their subscribers. It’s a good thing; I mean, who really wants texts about their auto warranty expiration every day?
In response to SMS abuse, 10DLC was created as an alternative to the largely unsupervised ‘Long Codes’ (a Long Code is just a standard local text telephone number … like 212.234.1233). Prior to 10DLC, you could obtain these Long Code numbers cheaply, obtain many of them, and blast away. 10DLC changes all of this. And if you’re in possession of some Long Codes, now’s the time to get them registered for 10DLC.
Although deadlines to register long codes for 10DLC have pushed several times during the pandemic, a hard date of September 30, 2021 has been established for all long codes to be transferred. The good news, is that registering a long code can decrease carrier filtering by up to 90% (providing you remain in good standing, and you’re sending compliant messages that customers want). Missing the deadline could mean heavy filtering by carriers, increased per-message fees and message delivery failures.
To register for 10DLC, you need to initiate the registration by providing the following information to your SMS provider:
- Employer identification number (EIN)
- Two contacts
- Email address
- Phone number
In addition to the above information, there may be questions as to the ‘use case’ for a given 10DLC number (what kind of traffic, about what, to who, etc). Once you’re registered, you can begin to enjoy largely un-filtered, prompt SMS message sends (providing you don’t try to extend everyone’s auto warranty).
For more information on 10DLC and the SMS A2P landscape, check out this link from Twilio about 10DLC, or feel free to contact us at email@example.com.
In a previous post, I discussed the importance and value of providing outbound court notifications. Today we'll take a look at some best practices for sending effective outbound notifications.
There are multiple posts and sources, including the link below, which cite that reminding people of court dates, when combined with other messages regarding the consequences of FTA (failure to appear), is more effective than just sending date, time and location notifications.
In addition, notifications are being customized with remote appearance instructions (number to call along with PIN, or video link information) or Covid-related instructions, such as "if you are experiencing Covid-19 symptoms or have tested positive in the last 10 days, please call the court."
Frequency and Quantity of Messages
Depending on the type of event, consider sending multiple notifications leading up to the event date and time. In the example of an upcoming hearing, an initial notification might be sent two weeks before the hearing date, followed by additional reminders one week, one day and two hours prior to the scheduled time. It can also be beneficial to send notifications after events for FTA or past due payments.
It can be useful to provide notifications in multiple ways, and if sending multiple notifications for a single event, it might be good to combine different types of notifications, such as post cards, emails, automated calls and text messages.
The New York City Criminal Justice Agency has provided a comprehensive publication that shares summary data from multiple studies, and delves deeper into best practices, including data collection, messaging templates, when to send notifications, how to evaluate the success of your program and more.
I recently wrote about the upcoming Windows 11 release scheduled for later this year. Along with Windows 11, Microsoft will be releasing the next generation server operating system, Windows Server 2022. This release is now in preview for Windows Insider members.
Several security enhancements will be included in the release such as:
- Secured core server includes a set of drivers for hardware and firmware along with virtualization-based security and a number of other measures affecting hardware and hypervisor related vulnerabilities and concerns
- HTTPS and TLS 1.3 are now enabled by default, eliminating outdated cryptographic algorithms
- Encrypted DNS keeps name resolution traffic private by using HTTPS
- SMB AES-256 encryption enables more advanced cryptography when connecting to other computers that support the algorithms, and can be enforced with Group Policy
Azure hybrid capabilities will allow management of servers hosted outside of Azure using tools from within Azure. A hybrid machine (with the Azure Connected Machine agent) connected to Azure becomes a connected machine within Azure, giving it a resource ID and resource group. Organizations can then use Azure Arc to simplify the management of the environment through a single pane of glass.
Included are several enhancements for running Windows Containers and using Kubernetes. Among them container image size will be reduced by as much as 40% with startup time improvements of 30% and greater performance overall.
Microsoft's Edge browser takes over as the default browser for Windows server, finally replacing IE once and for all.
Storage migration including user and group storage, Linux server storage, etc. becomes easier with Windows enhanced Storage Migration Service.
Detail on other features and much more information is available from Microsoft on What's new in Windows Server 2022.
Our team is looking forward to spinning up this latest server operating system and running validation tests on it with our Portals, self-service, application-server software.